At Ursula Devices, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

1. Eligibility for Returns

  • Items must be returned within 3 Days from the delivery date.
  • Products must be unused, undamaged, and in their original packaging with all accessories and manuals included.
  • Returns are only accepted for defective, damaged, or incorrect items.
  • Certain items, such as digital goods, personalized products, or opened accessories, may not be eligible for return.

2. Return Process

  1. Request a Return: Contact our customer support team at [email protected]
    with your order details and reason for return.
  2. Approval & Instructions: If your return request is approved, we will provide you with a return authorization and shipping instructions.
  3. Ship the Item: Securely package the product and send it to the designated return address provided by our team. Customers are responsible for return shipping costs unless the return is due to a defect or our error.
  4. Inspection & Approval: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return.

3. Refund Policy

  • If approved, refunds will be processed within 3 Days to the original payment method.
  • Shipping fees and any applicable handling charges are non-refundable unless the return is due to an error on our part.
  • If the returned item does not meet our return policy conditions, it will be sent back to the customer at their expense.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, please contact us within 3 Days of receiving the item.

5. Non-Returnable Items

  • Digital goods or software downloads.
  • Opened or used gaming accessories, home devices, or travel accessories (unless defective).
  • Items purchased on clearance or as part of a final sale.

6. Late or Missing Refunds

7. Contact Us

For any return or refund inquiries, reach out to our support team:

[email protected]