At Ursula Devices, we aim to provide fast and reliable shipping for all our products, including cameras, gaming accessories, home devices, smartphones, and travel accessories. Please review our shipping policy to understand the details of our delivery process.

1. Shipping Locations

  • We offer worldwide shipping to most countries.
  • Certain locations may have restrictions due to customs regulations or courier limitations.

2. Processing Time

  • Orders are processed within 3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • If there is any delay due to high demand or unforeseen circumstances, customers will be notified via email.

3. Shipping Methods & Delivery Time

  • We offer various shipping options, including standard and express shipping. Estimated delivery times are:
    • Standard Shipping: 3 days
    • Express Shipping:3 Days
  • Delivery times vary based on destination, shipping method, and customs clearance procedures.

4. Shipping Fees & Charges

  • Shipping costs depend on the destination, weight, and size of the package.
  • Customers will see shipping fees calculated at checkout before confirming their purchase.
  • Some promotional offers may include free shipping on eligible orders.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track your shipment on our website or through the courier’s website using the tracking details provided.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
  • Customers are responsible for any additional charges related to customs clearance. Ursula Devices is not liable for any customs delays.

7. Undeliverable Packages

  • If a package is returned due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, the customer may be responsible for re-shipping costs.
  • If the order is not re-shipped, a refund (excluding shipping fees) may be issued.

8. Lost or Damaged Shipments

  • If your order is lost in transit or arrives damaged, please contact us immediately at [email protected]
  • We will work with the courier to resolve the issue and provide a replacement or refund if necessary.

9. Contact Us

For any questions or concerns regarding shipping, feel free to reach out:[email protected]